CISRO Principles of Conduct:
The Canadian Insurance Services Regulatory Organizations (CISRO) has published the Principles of Conduct for Insurance Intermediaries which articulates expectations for professional behaviour and conduct responsibilities for the fair treatment of customers. For further information please visit https://www.cisro-ocra.com/
RIBO ‘About your Registered Insurance Broker’ Fact Sheet:
The fact sheet is designed to help you as a customer understand the obligations we have to you, as your insurance broker and to promote a trusting relationship between customer and broker. For further information please visit https://www.ribo.com/wp-content/uploads/2022/04/RIBO_Conduct_Sheet_040622-fact_sheet.pdf
Take-All Comers Rule:
The Take-All Comers rule applies to insurers, agents and brokers writing, selling, or dealing with automobile insurance in Ontario. It is the broker’s responsibility to quote based on up-to-date understanding of the customer’s needs and reflect an assessment of all auto markets available to them.
As a broker, we are legally obligated to:
- Provide all consumers with access to timely auto insurance quotes at the lowest rate available amongst that insurer and its affiliated insurers
- Offer all eligible consumers a quote or renewal that is consistent with the insurers’ filed rates and underwriting rules
- Accept all auto insurance business from consumer that meets insurers’ approved rules
For more information on buying auto insurance and the Take-All-Comers rule, please visit the following website: Getting an Auto Insurance Quote | Financial Services Regulatory Authority of Ontario